Frequently Asked Questions
Everything you need to know about shopping at Flying Tiger Copenhagen
How long does shipping take and what are the costs?
Delivery times typically range from 3 to 7 business days depending on your location. Shipping costs vary by country and are calculated at checkout, though we often offer free delivery on orders above a specific threshold.
What is your return policy?
We offer a 14-day return policy for online orders. Items must be returned in their original packaging and in unused condition. Please note that certain items, like perishable goods or hygiene products, may be exempt from returns.
Which payment methods do you accept?
We accept a wide variety of payment methods including major credit cards (Visa, Mastercard, Maestro), PayPal, and localized payment options like Apple Pay and Google Pay to ensure a smooth checkout experience.
Can I track my order?
Yes! Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your doorstep.
Are your products sustainable?
Sustainability is a core focus for us. We are committed to reducing plastic use, using FSC-certified wood and paper, and ensuring our suppliers meet strict social and environmental standards.
What should I do if I receive a damaged item?
If your order arrives damaged or with missing items, please contact our Customer Service team immediately with your order number and photos of the damage. We will arrange for a replacement or a full refund.